Our Solutions
Based in Gorzów Wielkopolski in Poland, Inco Spółka z o.o. is a company of the German Bundesdruckerei Group. With around 180 employees at present, the call centre supports the Bundesdruckerei Group’s products and services. In addition, Inco also offers scanning services, OCR recognition and data capture.
Your Specialist for Scanning Services and Customer Support
Scanning Services: Digitising Documents
The world of work in the 21st century is characterised by digitisation. Yet there is still a long way to go before an office can become completely paperless. Invoices, contracts, documents, files – many business processes are still analogue, and the result is paper-based documents.
Digitising documents provides a permanent, secure, and efficient method for digital storage and archiving,making information available more quickly – from anywhere and at any time.
Document retrieval (including cataloguing)
High-performance scanning (including the scanning of books and large formats)
OCR, or optical character recognition (based on automatic recognition and manual corrections up to the required accuracy)
Document shredding (based on permanent deadlines
Many export formats (flexible according to customer wishes)
Certified systems (ISO 27001, ISO 9001)
Scanning Documents and Digitising Them for the Future
In order to digitise information, paper documents are converted into a digital format using a scanning process and then saved. Inco has state-of-the-art, high-performance scanners that can digitise colour, greyscale and black/white documents at high resolution. With our innovative, non-contact scanning technology, we also offer secure digitisation of sensitive document types such as historical archives or library and museum collections. We will also be glad to assist you with any specific wishes and individual requirements you may have.
OCR Data Capture
Optical character recognition (OCR) is a technology used for automatically recognising text in digital documents. Using OCR technology, we digitise graphic documents, including images, PDFs, and scanned paper, enabling the conversion of text into machine-readable data.
Our state-of-the-art recognition and capture systems enable the precise reproduction of scanned information in digital form without time-consuming typing. Paper documents are transformed into digitally editable and searchable files. We also use other technologies to extract content from different types of documents and digitise them in the best possible way. These include intelligent character recognition (ICR) for handwriting, optical mark recognition (OMR) for fields in forms and questionnaires, and optical barcode recognition (OCB) for barcodes.
Indexing and Categorisation
If documents are being digitised for the first time, the information contained in the files should be categorised in a follow-up step for better digital organisation. Indexing is used to assign descriptive keywords or information to the files, such as from the forms read out, which match the content of the document. Whether and how readily a document can later be found in a system or archive will depend on the quality of the indexing.
We provide our customers with comprehensive and high-quality document indexing and categorisation. Your scanned documents will be available digitised, categorised and in your preferred output file format.
Contracts and agreements, as well as books and materials from libraries and archives
Invoices and financial documents
Personnel files
Project documentation
Minutes and meeting notes
Conformity documents, certificates and medical records
99.95% Error-Free Digital Documents
For particularly high-quality scans, we offer OCR capture with additional manual correction on request. Using this combined method, documents can be digitised with an accuracy of up to 99.95%. This corresponds to less than 1 error per 2,000 characters. We create error-free documents with up to 100% accuracy in predefined areas or metadata.
Customer Support: Quick Help for Greater Customer Satisfaction
Expertise, professionalism and a customer-oriented approach are at the heart of our ISO 18295 and ISO 9001-certified customer service. Our high quality standards are founded on many years of experience across a wide range of support services for public institutions, authorities and private sector clients.
We rely on state-of-the-art technologies that also provide a high level of data security. With our multilingual trained service staff, we are able to provide international support in English, German, and Polish. We specialise in all types of customer service, whether internal or external: when using our call centre services, you can depend on IT services with high standards that efficiently conserves your resources.
Central Support Element: Our Call Centre
Whether handling customer enquiries, resolving technical problems, processing orders or supporting the electronic exchange of invoices – we develop tailored and individualised services to meet our customers’ specific needs.
Our service desk is the central point of contact for all support measures, providing you with capable and versatile support for service and information requests, efficient problem solving and service management. Our customer support offers system-supported deadline tracking for efficient processing and handling of transactions. Companies, authorities and suppliers are assigned dedicated contact persons as well.
Technical Support for Formidable IT Services
In today’s digital business world, technical support has become an important part of every company and institution – especially if their products and services are technology-driven. Our experienced support experts focus on the immediate resolution of problems relating to our customers’ technical products, services and processes.
The service employees of the individual support teams specialise in the particular customer’s product and can therefore rectify the fault quickly and in a targeted manner. Systematically organised knowledge bases help us to find direct solutions to problems, leading to reduced ticket volumes overall. On request, we also offer our customers 1st and 2nd level technical support 24/7.
Languages:
English, German, Polish
Channels:
phone, e-mail, chat, inbound
Support:
technical support and other special areas
Qualified Customer Service at the Highest Level
We are committed to the consistently high quality of our customer support and call centre services. We therefore attach great importance to the development of our employees. Our customer service teams are specially trained by us to respond professionally to the needs of our customers. We also offer regular further training and work shadowing opportunities.
We follow ITIL principles to consistently improve the efficiency and reliability of our services. ITIL stands for Information Technology Infrastructure Library. ITIL principles provide companies with a set of rules to standardise the selection, planning, provision and maintenance of IT services over the entire life cycle.
