Our Solutions
Inco Spółka z o.o., based in Gorzów Wielkopolski, is an enterprise of the German Bundesdruckerei Group. With about 180 employees, its call centre supports the Bundesdruckerei Group’s products and services. In addition, Inco offers scanning, OCR and data capture services.
Your Specialist for Scanning Services and Customer Support
Scanning services: Digitisation of documents
The world of work in the 21st century is characterized by digitalisation. However, paperless offices are still a long way away. Many businesses still use paper for things like invoices, contracts, documents and files.
Document digitisation is a secure, efficient and future-proof solution for storing and archiving documents in digital form. This allows information to be accessed more quickly, wherever and whenever it is needed.
Document retrieval (including cataloguing)
High-performance scanning (including the scanning of books and large formats)
OCR, or optical character recognition (based on automatic recognition and manual corrections up to the required accuracy)
Document shredding (based on permanent deadlines
Many export formats (flexible according to customer wishes)
Certified systems (ISO 27001, ISO 9001)
Document scanning and digitisation for the future
To digitise information, paper documents are converted to digital format using a scanning process, and then saved. Inco has state-of-the-art, high-performance scanners that can digitise colour, grey and black-and-white documents at high resolution. With our innovative, non-contact scanning technology, we also offer secure digitisation of sensitive documents, such as historical archives or library and museum collections. We are also happy to help with specific requests and individual requirements.
OCR
Optical Character Recognition (OCR) is a technology for automatic recognition of text in digital documents. Using OCR, digitised documents in graphic form, such as images, PDF files and scanned paper documents can be converted into text and machine-readable data.
Our state-of-the-art recognition and recording systems allow for precise reproduction of scanned information in digital form without time-consuming typing. Paper documents are converted into digital files that can be edited and searched. We use other technologies to extract content from different types of documents and digitise them in the best possible way. These include Intelligent Character Recognition (ICR) for handwriting recognition, Optical Mark Recognition (OMR) for recognising fields in forms and questionnaires, and Optical Barcode Recognition (OCB) for recognising barcodes.
Indexing and categorisation
If the documents are being digitised for the first time, the information contained in the files should be categorised in the next step to better organise the digital files. Indexing is used to assign keywords or information to files, for example, from read forms that match the content of a document. Whether and how to find a document in a system or archive depends on the quality of indexing.
We offer our clients comprehensive, high-quality indexing and categorisation of documents. We provide scanned documents in digitised, categorised form and in an established output format.
Contracts and agreements, as well as books and materials from libraries and archives
Invoices and financial documents
Personnel files
Project documentation
Minutes and meeting notes
Conformity documents, certificates and medical records
99.95% error-free digital documents
If you expect particularly high quality of the extracted texts, we offer OCR with additional manual correction on request. With this combined method, documents can be digitised with up to 99.95% accuracy. This corresponds to less than 1 error per 2000 characters. We create error-free documents with up to 100% correctness in predefined areas or metadata.
Customer support: Quick assistance for greater customer satisfaction
Competence, professionalism and a customer-focused approach are the cornerstones of our customer service backed by certification ISO 18295 i ISO 9001. Our high quality standards are based on years of experience in a wide range of support services for public institutions, government offices and private sector clients.
We rely on cutting-edge technologies that also provide a high level of data security. With our multilingual team, we are able to offer international support in English, German and Polish. We specialise in all types of customer service, both internal and external: With our call centre services, you can rely on IT support with high standards that save your resources.
Call centre as a support centre
Whether it’s receiving customer enquiries, resolving technical issues, processing orders or supporting electronic invoice exchange, we develop personalised and customised services to meet the specific needs of our customers.
Our service desk is the central point of contact for all support services. Our efficient and comprehensive support is at your disposal for service and information requests, effective problem solving and service management. Customer service offers efficient processing and handling of the request. Companies, authorities and suppliers also have regular contact persons.
Technical support for strong IT services
Technical support has become an important part of every company and institution in today’s digital business world – even more so if their products and services are technology-based. Our experienced support experts focus on immediately resolving technical issues related to our customers’ products, services and processes.
Employees of the various technical support teams specialise in the customer’s product, so they can fix the defect quickly and in a targeted manner. Systematically organised knowledge bases help us find direct solutions to problems and reduce the number of requests in the long run. Upon request, we also offer our customers first and second level technical support 24 hours a day, 7 days a week.
Languages:
English, German, Polish
Channels:
phone, e-mail, chat, inbound
Support:
technical support and other special areas
Qualified customer service at the highest level
We stand out for our consistently high quality of customer service and call centre services. Therefore, we attach great importance to the development of our employees. Our customer service teams are specially trained to respond professionally to our customers’ needs. We also offer regular training and internships.
In order to continuously improve the performance of our services and achieve a predictable level of service delivery, we operate according to ITIL principles. ITIL stands for Information Technology Infrastructure Library. ITIL principles provide companies with a set of rules that standardise the selection, planning, delivery and maintenance of IT services throughout their lifecycle.
